1 Introduction
Welcome to Velki Live. We believe privacy is a fundamental right for every user. This privacy policy explains what personal data Velki Live collects, how that data is used and stored, and what rights you have over your information.
Velki Live is an internationally licensed online gaming platform serving players in Bangladesh. By using our services, you are considered to have accepted the terms set out in this privacy policy.
In Summary: We only collect the data needed to provide you with the best service. Your information is never sold and is kept secure at all times.
2 What Data We Collect
Velki Live collects different types of information for different purposes. Full details are provided below:
Information collected at registration:
- Full name & date of birth (for age verification)
- Email Address and Mobile Number
- Residential address & country
- Username & password (encrypted)
- Preferred currency & language
Information collected for identity verification:
- Copy of national ID card or passport
- Utility bill or bank statement as proof of address
- Proof of payment method ownership
Automatically Collected Information:
- IP Address and Device Type
- Browser type & language settings
- Time of site visits, pages viewed, and session duration
- Transaction History & Gaming Activity
- Information collected through cookies and tracking pixels
| Type of Information |
Reason for Collection |
Mandatory? |
| Name & Date of Birth |
Age & Identity Verification |
Yes |
| Email & Mobile |
Contact & Security |
Yes |
| Payment Information |
Transaction Processing |
Yes |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Gaming History |
Responsible Gaming & Service Improvement |
Automatic |
3 How We Use Your Data
Velki Live uses the data it collects for the following purposes. Each use is backed by a clear and legitimate reason:
- Account Management: To create, maintain, and secure your Velki Live account.
- Identity Verification: To verify age and identity in compliance with KYC (Know Your Customer) requirements.
- Payment Processing: To process deposits, withdrawals, and transactions securely.
- Customer Support: To resolve your questions, complaints, or issues promptly.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Responsible Gaming: To identify signs of excessive gaming and take protective measures.
- Personalized Experience: To recommend games and promotions based on your preferences.
- Legal Compliance: To comply with regulatory requirements and anti-money laundering laws.
Important: Your data is never sold to third parties for direct marketing purposes. You can unsubscribe from promotional emails at any time.
4 Information Sharing & Disclosure
Velki Live shares your personal information with third parties only in very limited circumstances. Those circumstances are clearly outlined below:
- Payment Processor: With bKash, Nagad, Rocket, and banking partners exclusively to process transactions.
- Game Provider: Only the minimum information required to operate the games.
- Identity Verification Service: With authorized verification agencies to complete the KYC process.
- Legal Authorities: Upon a valid court order or a lawful request from a regulatory body.
- Anti-Money Laundering: To the relevant authorities in accordance with AML/CTF regulations.
Rest assured: Outside of the circumstances above, Velki Live will never transfer your personal data to any third party. All our partners operate under strict confidentiality agreements.
5 Cookie Policy
The Velki Live website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality.
Types of cookies we use:
- Essential Cookies: Used to maintain your login session and ensure site security. Without these cookies, the site will not function properly.
- Functional Cookies: For your language preferences, theme settings, and personalized experience.
- Analytical Cookies: To understand how many users are visiting each page. This data helps us improve the site.
- Marketing Cookies: To show you relevant ads. Your consent is required to enable these cookies.
You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
6 Data Protection Methods
Velki Live uses industry-leading security measures to protect your data. Our technical and administrative safeguards are outlined below:
- 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Regular Penetration Testing: Third-party experts regularly audit and test our systems.
- Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorized access.
- Encrypted Database: All stored data is kept in encrypted format.
- Staff Training: All staff receive regular data protection training.
Keep in mind, though, that no system on the internet is 100% impenetrable. So make sure your password is strong and never share it with anyone.
7 Your Privacy Rights
Velki Live fully recognizes your rights over your personal data. You may exercise the following rights:
- Access: The right to know what information we hold about you.
- Right to Rectification: The right to request corrections to inaccurate or incomplete information.
- Right to Erasure: You may request that your information be deleted under certain circumstances.
- Right to Restrict Processing: The right to ask us to stop using your information for certain purposes.
- Portability: You may request an export of your data in a standard, portable format.
- Right to Object: The right to object to the processing of your information for specific purposes.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. In some cases, additional information may be requested to verify your identity.
8 Data Retention Period
Velki Live does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations:
- Account Information: For the full duration the account is active, and for 5 years after closure.
- Transaction Records: A minimum of 7 years in accordance with financial regulations.
- KYC Documents: Up to 5 years after account closure.
- Customer Support Contact: Up to 3 years after the issue is resolved.
- Marketing Preferences: Deleted as soon as you unsubscribe.
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked back to you.
9 Children's Privacy
Velki Live strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors.
For Parents: If your child has registered by mistake, please contact our support team immediately. We will permanently delete that account and all associated data.
10 Changes to the Privacy Policy
Velki Live may update this privacy policy from time to time. If significant changes are made, we will notify you through the following channels:
- A notification will be sent to your registered email address
- A pop-up notification will be displayed upon entering the site
- The "Last Updated" date at the top of the page will be changed
Continued use of the site after any changes are made will be taken as your acceptance of the updated policy. We recommend checking this page regularly.
11 Contact Us
For any privacy-related questions or requests, please contact our Data Protection Team:
Response Time: Within 30 business days
Language: You can reach us in both Bengali and English